If your order was delivered to a PostNord parcel box, it should also be returned via a PostNord parcel box. Attach the return label that was in the package to the return package and then follow these steps:

1. Open the PostNord app . Go to Sending .
2. Find your package in the list and tap Find drop-off location . The parcel box icons are dark blue and the agent icons are light blue. Select the parcel box that suits you. If there is no parcel box in the view, returns in parcel boxes have not yet arrived in your area. The parcel box may also be fully booked. In that case, drop off your return package at the nearest agent.
3. Choose the size of the package. You have three sizes to choose from.
   
   Small: 10 x 42 x 60 cm
   Medium: 23 x 42 x 60 cm
   Large: 49 x 42 x 60 cm
   
   Choose the size that best suits your package and click Book slot .
4. Scan the shipping label on the package with your phone's camera. If it's dark, you can use your phone's flashlight.
5. Your slot is now being reserved. You have 30 minutes to drop off your package. If you are unable to do so, you can rebook a slot or drop off your package at an agent.
6. Leave the package in the parcel box:
7. Open the parcel box using the PostNord app.
8. Put your package in. Close the door.
   It is possible to open the door again even if you have closed it. Just make sure you are still in the location and connected to the PostNord app. Click on Open the compartment again .
9. You can now track your return back to our web warehouse in the PostNord app.

A return processing back to our web warehouse can take up to 10 working days.

If you have chosen to pay by invoice, Klarna will send you an email with information about your credit amount and how the refund will be processed. Klarna will contact you approximately 2-4 business days after you have received a confirmation email from us that we have received and registered your return in our online warehouse.

If you have sent back to our web warehouse and have not yet paid the invoice to Klarna, you can register your return in the Klarna app. You will receive an updated invoice from Klarna in the app after it has been received and registered in our web warehouse.

You can return products without using the original packaging you received the products in, but please ensure that the shipment is well packaged. You are responsible for any costs that may arise in connection with new return packaging. Shoes must be returned in the shoe box they came in.

If you have chosen delivery with PostNord, please submit your return to the nearest PostNord Mypack return location or PostNord parcel box (return via PostNord parcel box only applies if the package was delivered via a PostNord parcel box). A return label will be included in your package upon delivery.

If you have chosen delivery with Instabox, please drop off your return at the nearest Instabox. A return label will be included in your package upon delivery.

Returns processing may take up to 10 business days.

You will receive an email confirmation of the refund as soon as your return has been processed.

According to the Swedish Right of Withdrawal Act, you can return/exchange swimwear and underwear purchased in our online store. This also applies to Click and Collect orders. You can both exchange and return in all of our physical stores, but only return to our online warehouse. All labels must remain on the product and any seals must be intact. Please note that this only applies to swimwear and underwear purchased in our online store.

When exchanging/returning in a physical store, you need to present the receipt you received via email along with valid ID/identification. If you are submitting a return for someone else, you must present both yours and the other person's ID/identification, along with the receipt.

You are responsible for any reduced value of the product, if it can be proven that the product has been handled incorrectly.

Unfortunately, we do not have an exchange function when returning to our web warehouse. The alternative is to return the product as usual to our web warehouse and then place a new order in the correct size/color. Please note that a return to our web warehouse costs 49 SEK.

The labels should still be attached to the product and any seals need to be intact.

If you have received your delivery with Instabox, drop off the return in any Instabox. Stick the enclosed return label and follow the instructions in the text message/email from Instabox to register the return. A return to our web warehouse costs 49 SEK.

How do I return an Instabox delivery that was delivered to my door?
If you have had your order delivered to your home with Instabox/Instabee, your package was too large to fit in a parcel locker.

The easiest way to make a return is to contact Instabox customer service directly to book a pick-up of the return.

To get in touch with Instabox customer service, you can follow the link you received via text message or call them on 010 206 90 01 and tell them that it concerns a return of home delivery. A return to our web warehouse costs 49 SEK.

To unlock the parcel box and collect your package, you need to use the latest version of the PostNord app, authenticate yourself with Mobile BankID and have your mobile's Bluetooth turned on.

If the package is too large for the parcel box or if all lockers are occupied, the shipment will be delivered to the nearest PostNord agent.

We will send out the following messages after we have received your order:

1. Order confirmation via email when we have received your order
2. Receipt via email when your order has been packed in our web warehouse
3. Notification via email when your package is on its way
4. Email notification if your package is delayed
5. Notification via email/SMS when the package has arrived at the delivery point
6. Reminder via email/text message for any uncollected packages (applies to delivery to store, PostNord agent, Instabox)

There is always free shipping to the store when you choose the delivery option "Pick up in store" and "Click and Collect".

• PostNord standard delivery to a delivery point or mailbox: 39 SEK
• PostNord standard delivery to parcel box: 39 SEK
• Postnord home delivery: SEK 99.
• Instabox delivery to locker: 39 SEK
  
  If you shop for SEK 299 or more, standard delivery with PostNord/Instabox is free.

After placing your order, we will send you an order confirmation to the email address you provided when placing your order. There you will see all the products in your order. After the products have been packed and shipped from our web warehouse, you will receive a receipt to the same email address. There you will find a link that allows you to track the package from us to you.

If you are a registered user with us and were logged in when you placed your order, you can see the order status on "My Pages". There you will find a tracking number and by clicking on this you can see where the package is.

It is usually delivered during the day. This depends on the delivery method you chose when placing your order.

If you do not collect your package within 7 days, it will automatically be returned to us. As stated in our terms and conditions, there is a non-collected package fee of 100 SEK. This is recorded when the package is returned to our web warehouse.

As soon as your order is packed and shipped from the online warehouse, you will receive a receipt email from us. The email contains a tracking link so you can follow your package. During major promotions, both warehouses and carriers work under high pressure. The warehouse and carriers do their utmost to ensure that you receive your package as soon as possible. When your package is ready for delivery/pickup, you will receive another update.

You can track your package via the receipt email you received when your order was shipped from our warehouse.

If you are a registered user with us and were logged in when you placed your order, you can see the order status on My Pages. There you will also find the tracking number and by clicking on it you can see where the package is.

Make sure your spam filter is set to "low" in your inbox. If you don't have it set to "low", emails from us may get caught in the spam filter. Therefore, check your spam folder to see if the order confirmation may have ended up there.

If you were logged in when you placed your order, you can also log in to My Pages to see your order confirmation.

If you still cannot find the order confirmation, pleasecontact our customer service.

All orders are sent immediately to our online warehouse. Therefore, it is not possible to change/cancel an order after it has been completed.

The product is not reserved until payment has been made and you have received confirmation that the order has been placed.

When a product is suddenly sold out in the shopping cart/checkout, this is because another customer has just made a payment on an order for the same product. Therefore, the product has unfortunately become sold out in the meantime.

You do not need to register with an account to shop with us.

Yes, we have very high security when it comes to handling personal data, we follow all laws and regulations for personal data in online shopping. One of the most important of these is that we do not disclose your information to anyone else or any other company that Junkyard is not a part of. For more information about this and GDPR, see the privacy policy.

We are part of Rectangle International AB, a fashion company that takes its social responsibility seriously. Our goal is to combine sustainable business operations with ethical behavior. Therefore, we actively work on issues related to ethics, the environment and social responsibility – both internally and externally.

Rectangle International AB follows clear ethical guidelines that describe how we and our suppliers handle important issues such as factory working conditions, animal welfare and environmental impact. Our agreements with suppliers are binding and carefully monitored.

Since we have offices in both Sweden and Bangladesh, we can ensure full control over our supply chain. All our products are imported directly from Bangladesh, and we ensure that they meet our high quality standards through regular factory visits.

To strengthen our commitment to fair and responsible trade, we work in line with the principles of ethical procurement and continuously implement concrete measures to ensure that all products are manufactured under decent working conditions.

For more information about how Rectangle International AB works with ethical trade, please contact us at support@levarelfreipons.se .

We cannot guarantee that the colors displayed on your screen reflect the exact color of the product in question. The color displayed on your screen depends on the device you are using and user settings.

If you don't have your return label, contact customer service at support@levarelfreipons.se with your order number and we will send you a new one by email.

If your complaint to our web warehouse is approved, you will receive a refund to the card you used to pay. This will happen within 2–7 working days after we have received and registered your return.

When purchasing with Klarna Invoice, Klarna will contact you for a refund of your complaint.

You will receive an email when we have received your complaint. This normally takes one week from the time you return the package. In the event of a complaint, you will not be charged for the return cost.

If the package has been damaged during transport, please contact us as soon as possible. Please send an email to support@levarelfreipons.se , attaching pictures of the damage, a description of the damage along with your order number.

If you want to make a complaint by returning the product to our web warehouse, we recommend that you first send us pictures of the damage via email to support@levarelfreipons.se . This way, you may not have to return a product, which we will have to dispose of anyway. This saves the environment and any refund will be faster.

You will receive an email from us after we have received your complaint. This usually takes one week.

If your complaint to our web warehouse is approved, you will receive your money back on the card you used to pay. This will happen within 2-7 working days after we have received and registered your return.

When purchasing with Klarna Invoice, Klarna, our invoice provider, will contact you for a refund of your complaint.

You must make a complaint within a reasonable time after you have noticed or should have noticed the defect. A complaint submitted within two months of noticing a defect is always considered to have been submitted on time. The right of complaint is valid for 3 years. The complaint does not apply to normal wear and tear.

You will receive an email from us after we have received and registered your complaint on our web warehouse. This usually takes about a week.

Enter the discount code below the total amount in the shopping cart before proceeding to checkout. Press «Add/Remove discount code».

Please note that it is only possible to use one discount code per order.

In our online store you can choose to pay with Visa/MasterCard, Swish, Trustly, Qliro pay later or Klarna Invoice.

The amount will be reserved in your account after you complete the purchase in the online store and will be deducted from the account after the package has been sent from our online warehouse to you.

You must connect your card to the security service "Verified by Visa / MasterCard Secure Code" to pay with a bank card online. This is free of charge and is done through your bank. If you have already done this and are still having problems, you can contact us at payments@levarelfreipons.se