FAQs

Please read our FAQs page to find out more.

When will I get my money back upon return?

A return to our web warehouse can take up to 10 working days.

If you have chosen to pay by invoice, Klarna will send you an email with information about your credit amount and how the refund will be processed. Klarna will contact you approximately 2–4 working days after you have received a confirmation email from us stating that we have received and registered your return in our web warehouse.

If you have returned an item to our web warehouse and have not yet paid the invoice to Klarna, you can register your return in the Klarna app. You will receive an updated invoice from Klarna in the app after it has been received and registered in our web warehouse.

How much does shipping cost?

There is always free shipping to stores when you choose the "Pick up in store" and "Click and Collect" delivery options.

  • PostNord standard delivery to a service point or mailbox: 39 SEK
  • PostNord standard delivery to a parcel locker: 39 SEK
  • PostNord home delivery: 99 SEK.
  • Instabox delivery to a locker: 39 SEK

    If your purchase is 299 SEK or more, standard delivery with PostNord/Instabox is free.
How can I track my package?

After placing your order, we will send you an order confirmation to the email address you provided when placing your order. There you will see all the products in your order. After the products have been packed and shipped from our web warehouse, you will receive a receipt to the same email address. There you will find a link that allows you to track the package from us to you.

If you are a registered user with us and were logged in when you placed your order, you can see the order status on "My Pages". There you will find a tracking number and by clicking on this you can see where the package is.

Do I need to register to shop at levarelfreipons.se?

You do not need to register with an account to shop with us.

Didn't find your answer?

Don't hesitate to contact us.